Legal & General
Monitoring shared mailboxes and reviewing incoming emails promptly · Categorising, logging and routing work into the right place · Responding to routine enquiries and redirecting messages to the correct teams
Developing, maintaining and delivering transactional member communications and supporting literature across Workplace schemes · Creating customer-centric communications that meet business, regulatory and customer...
Leading day-to-day delivery across a complex legacy transformation programme · Coordinating engineering, business, architecture and third-party supplier workstreams · Validating progress, scope and delivery evidence...
Supporting the development of customer lifecycle and engagement strategies · Planning customer journeys across onboarding, engagement and retention · Creating campaign briefs, messaging, copy and content requirements
Supporting the review and development of Retail Protection products through MI, market and competitor analysis · Producing clear reports and insight summaries to help identify opportunities and improve customer outcomes...
Identifying digital business opportunities through strong stakeholder relationships · Leading requirements elicitation across business and IT change activity · Defining business problems, opportunities, analysis...
Building clean, maintainable features and resolving end-to-end issues using thoughtful approaches to ensure effective delivery of high-quality outcomes for our customers · Ensuring solutions are fit for purpose, aligned...
Assessing and triaging new Group Protection claims and identifying required evidence · Managing claims end to end, making fair and accurate decisions on liability · Authorising and processing claim payments within...