Accor Hotel
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty. · Takes into account and anticipates guests' needs · Handles any guest complaints that...
Cleaning and maintaining our Spa, public and Back of House areas to the high standards expected at Fairmont St Andrews · Ensuring all areas are completed within the required timeframes and ready for our guests the...
To be totally responsible for controlling all aspects of daily operation of the kitchen and the entire Kitchen Brigade in the absence of the Head Chef. · To control the preparation and service of all food from the...
To ensure that at all times breakfast preparation and service from the kitchen meets the agreed standards. · To maintain a strict control, whilst on duty, on all food items issued from the kitchen. · To ensure that all...
· Where reasonable, you need to demonstrate that you are flexible with shifts and weekend working.
Lead the bar team in creating a fun and relaxed atmosphere where guests come to wind down and enjoy themselves · Be creative and share ideas to develop our menu - play a part in innovating our bar concept and staying on...
Effectively incorporate the revenue management philosophy of exceeding our fair share from three key perspectives, Mind Share, Market Share, Channel Share, in all aspects of revenue management, sales, marketing, and...
Providing technical IT support alongside the IT Manager and administrative support to the Chief Engineer, to ensure the efficient running of both departments. · Acting as the first point of contact for IT faults across...
Produce delicious breakfast, lunch and dinner options for our guests by running a section in our busy kitchen · Nurture and develop the talent of the kitchen team, creating an environment that brings out the best in...
Serving guests politely, taking food & beverage orders, · Processing orders through the till / check system and serve as appropriate. · Clearing and resetting tables using trays,
Welcomes guests as soon as they arrive with care and attention, with a personalised approach. · Anticipates guests' needs and considers them, handling any guest complaints and/or remarks. · Promoting company’s ALL...
Ensure all diary events, flags and specials are actioned. · Check and pass on all guest mail, messages and parcels promptly · Ensure an accurate cashiering balance is performed at the completion of shifts.
Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team · Engage with guests to offer exceptional experiences across all aspects of dining. ·...
Clean all assigned guestrooms to standard Take initiative to add a personalized experience for the guest
Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date. · Handle incoming calls professionally and courteously, always...
Assist residents and their whilst in the building, communicating clearly and in a friendly manner. · To ensure the safety and security of staff and guests across the residential areas. · To monitor and maintain security...
Previous experience in a sales, hospitality or administrative role; hotel experience preferred. · Highly organised with excellent attention to detail and the ability to manage multiple priorities. · Strong written and...
Are passionate about guests and delivering great service. · Have a strong level of knowledge and experience across the operations. · Have a hands-on approach, are organised and supportive of your team.
Accurately measuring meal ingredients for the Chef de Partie. · Preparing meal ingredients, which includes seasoning of different meats as well as washing, peeling, and chopping vegetables and fruits. · Preparing basic...
Build and manage a strong portfolio of luxury leisure, entertainment, fashion and creative accounts, with a clear focus on revenue generation. · Develop new relationships and actively identify opportunities that bring...