Delivery Implementation Coordinator

Please note - this role will be remote or hybrid working, subject to the successful applicant's location in line with company policy Key Responsibilities Accountable for the full solution specific to the customer - Understand how all parts of the system work together - Ensure decisions in one area do not cause problems elsewhere - Take responsibility for overall solution coherence Make and own design decisions - Be the accountable owner for cross‑module decisions - Resolve solution conflicts between teams, modules, or requirements - Make clear recommendations and take ownership of outcomes Ensure consistency across modules - Check that the different parts of the system are set up in a consistent way - Identify and address solution issues early before they become major problems - Prevent conflicting configurations across modules Translate business policy into system behaviour - Work with customers to understand policies and requirements - Ensure those rules are applied correctly and consistently in the system - Highlight risks where policy and system design don’t align Provide leadership to customers and teams - Act as the main functional authority for complex issues - Support senior customer conversations and decisions - Help explain complex topics in a simple and clear way Assure delivery quality - Ensure testing covers real end‑to‑end scenarios - Help decide if the solution is ready to go live - Focus teams on resolving the most important issues Key Capabilities - Able to think end‑to‑end across the whole solution - Comfortable making decisions and taking ownership - Able to simplify complex problems for others - Confident to challenge and manage trade‑offs - Understands how Operations, Policy, and System configuration fit together Success Measures - Clear ownership of design decisions - Reduced rework and cross‑module issues - Fewer escalations - Increased customer confidence - Less dependency on individual knowledge holders - Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation. - Previous exposure to Housing environments (Local Authority Housing, ALMO’s, Housing Associations) who use the NEC Housing Solution - Experience in Consultancy, including customer interaction and project methodologies. - Excellent written and verbal communication skills. - Experience with ownership on Design Decisions - Ability to problem-solve in demanding circumstances and manage multiple projects - Experience leading and mentoring individuals in a consultancy capacity