Oracle Database and Application Support

Please note, role can be remote or Hybrid, subject to location. Join our skilled team as an Oracle Database Application and Support Analyst, supporting software solutions for 100+ esteemed customers, including prominent names in the Public Sector. This unique opportunity involves working with a mix of on-premises, private, and public cloud-based systems. Main Responsibilities: As an Oracle Database and Application Support Analyst, expect engaging duties: - Apply software updates, and perform technology upgrades - Conduct installations of new software and troubleshoot related issues efficiently. - Proactively review metrics, and address potential database performance, and backup concerns. - Communicate professionally with customers and provide innovative solutions. - Collaborate within the team, share workloads, and foster a supportive environment. - Collaborate with the broader IT support teams like Networks, UNIX, Cloud Ops etc … - Identify areas of improvement where outcomes can be improved for customers through automation, enabling efficiency in processes, etc … Essential Skills/Experience: - Experience with Oracle Database Management including upgrades for single-instance environments. - Experience in installing and maintaining software on Solaris, Linux, or Windows Server. - Deployment of Apache Tomcat-based web applications, enhancing web services capabilities. - Strong aptitude in direct customer interaction via video, telephone, and email. - Ability to troubleshoot and diagnose performance issues using native Oracle tools like STATSPACK and latest Oracle tools like OCI Analytics - Familiarity with ITSM process and ability to leverage modern ITSM tools like ServiceNow, Ivanti or similar. - Eligibility for UK Security Clearance Desirable Skills/Experience: - Expertise in Apache Web Server configuration and management, optimizing web app performance. - Proficiency in Unix shell scripting, streamlining administrative tasks and automation. - Familiarity with Ansible set up and managing and implementing Ansible roles as part of automation - Experience in scripted database and software backups and recovery, ensuring data security. - Knowledge of Microsoft IIS Web Server configuration and management. - Understanding of network architecture, bolstering infrastructure expertise. - Oracle Certification