Forward Deployed AI Engineer: IFS Loops

About the Role As a Forward Deployed AI Engineer, you’ll work directly with enterprise customers to deliver custom, production-ready AI solutions that solve real-world problems. You’ll lead the design and deployment of intelligent agents across customer workflows—owning everything from discovery and prototyping to configuration, testing, and launch. This is a fast-paced, hands-on role that combines engineering, customer collaboration, and applied AI. You will serve as a critical link between our product and the customer’s needs—ensuring rapid value delivery and laying the foundation for long-term success. What You’ll Do - Partner with enterprise customers to scope and implement AI Agent use cases across complex workflows - Integrate IFS Loops platform with customer systems - Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs, increase in efficiency, fewer errors) - Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and user adoption - Collaborate closely with Product, Engineering, and Customer Success to feed customer insights into the roadmap - Document technical decisions and hand off stable deployments to customer engineering or support teams What We’re Looking For - 2–5 years of experience in a software engineering, solutions engineering, or ML deployment role - Proficiency in Python and working knowledge of AI/ML frameworks (e.g. OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.) - Familiarity with building LLM applications, RAG systems, or conversational AI workflows - Experience integrating with enterprise systems via APIs or middleware (e.g. Salesforce, ServiceNow, SAP, Oracle) - Ability to translate business problems into technical solutions—and deliver them fast - Strong interpersonal skills; you’re just as comfortable on a whiteboard with a customer as you are in code - Bias toward action, ownership, and continuous learning in dynamic environments Nice to Have - Background in SaaS, customer experience, support operations, or manufacturing systems - Experience deploying AI in mission-critical environments - Prior work with enterprise AI platforms or multi-agent orchestration