Reservation/Admin Agent

As a Reservations/Admin Agent, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction. Key responsibilities will include (but are not limited to): - Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels. - Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential. - Efficiently manage bookings, including changes and cancellations. - Record guest preferences and special requests for seamless communication with departments. - Collaborate with the front office and teams to optimise occupancy and guest satisfaction. - Ensure accurate reservation details and smooth check-ins for every guest. The successful candidate will possess the following: - Previous experience in reservations or office roles within hospitality. - Familiarity with Opera Cloud or similar systems is a plus. - Strong communication, organisational, and problem-solving skills. - Positive attitude, professional appearance, and a passion for hospitality. - Flexible with work hours and adaptable to changing needs. - Fluent in English (additional languages are a bonus).