Accor Hotel

Win and develop new business opportunities · Manage and grow a portfolio of key accounts · Conduct client meetings, presentations and hotel show rounds

Extend a warm, friendly welcome to all guests, embodying our commitment to hospitality excellence · Manage the check-in and check-out processes efficiently, ensuring accuracy and attention to detail · Respond promptly...

Are passionate about guests and delivering great service. · Have a strong level of knowledge and experience across the operations. · Have a hands-on approach, are organised and supportive of your team.

Ensuring the health and safety of all departments and guests overnight, including implementing and enforcing safety protocols and emergency procedures. · Ensuring all service standards are followed, maintaining the...

Take ownership of every confirmed event at handover from sale to delivery, and manage it end to end against the contracted specification. · Lead the client handover meeting once the contract is signed and establish the...

Assist in the daily operation of all food and beverage outlets. · Supervise and support food and beverage team members. · Ensure excellent guest service and resolve guest concerns.

Creating engaging photography, video, Reels and written content across the resort. · Managing and scheduling content across Instagram, Facebook, TikTok and LinkedIn. · Developing our social content calendar alongside...

Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves · Work with the rest of team in keeping things running smoothly and tidily · Make sure the bar is set up and ready for service

Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies) · Discounted hotel rates all over the world in Accor Hotels · Continuously learn and develop yourself with our Accor Academy

Assist with the golf course maintenance duties when required as well as being responsible for the machinery. · Ability to prepare and maintain a program of routine maintenance for all machinery adhering to the...

Simply put: You’re the face of our guests’ experience and you bring your own flavour to the(ir) table, making sure that from the moment they arrive to when they leave, they’re having a great time

You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way · Deal with the coming and going of...

Work a fully flexible shift pattern to support the needs of the operation, this will include regularly working early shifts, closing shifts, weekends and public holidays. · Take ownership of Health & Safety across all...

Manage the full recruitment process, including advertising vacancies, interviewing and onboarding. · Support and advise as requested on HR policies, procedures, disciplinary, grievance, and employee relations matters. ·...

Manage some of our largest accounts in London with-in the Corporate, Group and M&E segments · Prepare and execute creative sales strategies to maximise our revenues · Work with our Director of Sales for London on annual...

Ensure bedrooms, apartments, penthouses are clean, · Routinely clean hotel facilities according to your schedule, · Report any maintenance issues.

Welcoming guest with a warm greeting.. · Taking beverage and food orders correctly ensuring all customers preferences are met. · Upselling items and promoting our loyalty scheme

Process conference enquiries ensuring they are entered correctly in Sales & Catering in accordance to the Clients requirements. · Management of Sales Manager diaries ensuring clear communication channels between all...

Undertake and manage general maintenance tasks, including plumbing, electrical work, heating, carpentry and decorating · Conduct routine inspections of building structures, equipment and assets, performing reactive and...

Play a crucial role in making sure our hotels run efficiently without compromising our overall goal of providing a fantastic guest experience · Contribute to the financial day-to-day of both hotels, including managing...

Maintain turf health through mowing, aerating, fertilising, and pest control · Set up and maintain course elements including bunkers, hazards, and tee markers · Operate and maintain greenkeeping equipment safely and...

Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests · Ensure a smooth experience to our guests, occasionally help out the...

Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves · Make whatever the mood calls for, from soft drinks, coffees to masterful cocktails that change with the seasons · Know your...

In a nut shell, our baristas are the masters of our coffee bar and keep our guests happy with great coffee and juice options, providing both table and bar service. There’s also plenty of opportunity to change things up...

Clean and service late departure and stayover guest rooms in accordance with our service standards. · Ensure all allocated areas are cleaned and presented within the required timeframe and to a consistently high...

Deliver outstanding customer service from check-in to check-out · Handle guest enquiries, calls, and requests efficiently · Perform night audit and daily reporting tasks

Cleaning and servicing guest bedrooms and bathrooms to our five-star Fairmont standards. · Ensuring rooms are beautifully presented and fully prepared for arriving and staying guests. · Replenishing guest amenities,...

Taking ownership of daily pre-arrival checks to make sure every detail is spot on. · Personally welcoming VIPs, Accor Live Limitless ,and returning guests. · Stepping in for the Assistant Front Office Manager when...

Deliver high-quality live piano performances during scheduled shifts. · Curate and perform a varied repertoire suitable for a luxury hospitality environment, including: · Classical selections

Support the Event Operations Manager with the day-to-day running of conferences, banquets, private dining and events across the resort. · Take an active leadership role during events, ensuring service is delivered...

Provide efficient guest registration, check-in, and check-out services. · Maintain accurate guest accounts and offer helpful, precise information. · Handle guest requests promptly, courteously, and efficiently...

Assist in the preparation and presentation of dishes to agreed brand and company standards · Ensure all mise-en-place is prepared and ready for service · Maintain cleanliness, organisation and hygiene across all kitchen...

Welcoming guests warmly during the night and delivering a smooth check-in and check-out experience · Handling guest queries, requests and complaints in a professional and helpful manner · Completing night audit...

At least 2 years’ experience in reservations or customer service, preferably in hotels · Proficiency with ResaWeb and Opera Cloud, as well as comprehensive knowledge of reservation procedures · Understanding of group...

Welcome guests warmly, handle check-in/out, and manage guest accounts with accuracy. · Respond to calls, messages, and requests with professionalism and care. · Keep guest information and hotel procedures secure and...

Oversee night audits, end-of-day reporting, and financial reconciliation · Act as the primary point of contact for all guest issues and emergencies overnight · Ensure guest check-ins/outs are completed efficiently and...

Assist in the preparation and presentation of dishes to agreed brand and company standards · Ensure all mise-en-place is prepared and ready for service · Maintain cleanliness, organisation and hygiene across all kitchen...

To oversee department budgets, ordering, stock control and administration. · Take a leading role in recruitment, onboarding and developing all housekeeping staff. · To arrange weekly quality walk about with Contract...

You’ll be the go-to for our members, and you have your own way of helping them with what they need, making them welcome and at ease. · Ensure our space is set to impress from first light to close of play, and everything...

Delivering warm, attentive service and creating memorable experiences for every guest · Taking orders and serving food and drinks to brand standards · Building strong menu, wine and cocktail knowledge to make great...

Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies) · Discounted hotel rates all over the world in Accor Hotels · Continuously learn and develop yourself with our Accor Academy

Great communication skills · Well organized · Problem solving abilities

· Identify and secure new business opportunities: Prospect and secure new business through high-impact, in-person sales meetings and networking at key events and trade exhibition · · Grow key accounts: Maximise value...

Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required. · Deliver consistent and memorable service to all our guests. · Connect and work together with...

Based in Novotel Cardiff Centre, as part of our F&B team, you'll provide a warm welcome and high standards of service to every guest across our restaurant, breakfast service, bar, meetings and events, and outdoor areas.

Greet and welcome guests in a warm, professional, and hospitable manner · Take food and beverage orders accurately while identifying and addressing guest dietary requirements and food allergies · Prepare and cook food...

Cleans and tidies rooms, bathrooms and common areas in line with the rules of hygiene and cleanliness and the procedures implemented by the hotel · Ensures that rooms look attractive · Checks that equipment is in good...

Clean and maintain guest rooms to high standards · Add personal touches to enhance the guest experience · Respect guest privacy and belongings

Ensure the restaurant/bar area are H&S compliant for each shift · Run the daily briefing for the restaurant/bar team · Coordinating and running the reservations system

Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels. · Guide guests in selecting the ideal room options to ensure the best experience and maximise booking...

Provide a seamless check-in/check-out experience · Respond promptly to guest queries and ensure their satisfaction · Offer recommendations on local activities, dining and entertainment

Support the General Manager in leading all hotel operations · Drive exceptional guest satisfaction and service standards across all departments · Act as the senior leader in the absence of the General Manager

Attend the luxury forum on a daily basis advising team of VIP arrivals and special requests. · Prepare arrivals for VIP guests, room allocations, welcome cards, placing gifts, preparing keys and anything else necessary....

Salary day shifts - £ 14.80 /hour. · Salary night shifts - £ 15.30 /hour. · Shift timings: Early - 7:00am to 3:18pm, Late - 3pm to 11:18pm and Night - 11pm to 7:18am, with an occasional middle shift from 10:00am to...

Welcome guests warmly and professionally, creating a positive first impression. · Prepare and set up the breakfast restaurant before service, ensuring tables, stations and service areas are presented to luxury...

Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation · Handling guest requests, belongings and personal items with the...

To create a sophisticated and memorable experience for each and every guest who walks through the door no matter who they are. Whilst remembering the order and serving the correct drink is important, making an emotional...

To interact with individuals outside the hotel · To co-ordinate functions and activities with other Food & Beverage and Back of House departments · To handle payroll and holiday organisation

To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team · To co-ordinate all team members, ensuring that they...

Drive bold, culturally relevant brand ideas that support the commercial and creative goals of our food and beverage outlets · Be the visible brand lead across Working From_, Seabird, Albie and Chet’s, ensuring the...

Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty. · Takes into account and anticipates guests' needs · Handles any guest complaints that...

Cleaning and maintaining our Spa, public and Back of House areas to the high standards expected at Fairmont St Andrews · Ensuring all areas are completed within the required timeframes and ready for our guests the...

To be totally responsible for controlling all aspects of daily operation of the kitchen and the entire Kitchen Brigade in the absence of the Head Chef. · To control the preparation and service of all food from the...

To ensure that at all times breakfast preparation and service from the kitchen meets the agreed standards. · To maintain a strict control, whilst on duty, on all food items issued from the kitchen. · To ensure that all...

· Where reasonable, you need to demonstrate that you are flexible with shifts and weekend working.

Lead the bar team in creating a fun and relaxed atmosphere where guests come to wind down and enjoy themselves · Be creative and share ideas to develop our menu - play a part in innovating our bar concept and staying on...

Effectively incorporate the revenue management philosophy of exceeding our fair share from three key perspectives, Mind Share, Market Share, Channel Share, in all aspects of revenue management, sales, marketing, and...

Providing technical IT support alongside the IT Manager and administrative support to the Chief Engineer, to ensure the efficient running of both departments. · Acting as the first point of contact for IT faults across...

Produce delicious breakfast, lunch and dinner options for our guests by running a section in our busy kitchen · Nurture and develop the talent of the kitchen team, creating an environment that brings out the best in...

Serving guests politely, taking food & beverage orders, · Processing orders through the till / check system and serve as appropriate. · Clearing and resetting tables using trays,

Welcomes guests as soon as they arrive with care and attention, with a personalised approach. · Anticipates guests' needs and considers them, handling any guest complaints and/or remarks. · Promoting company’s ALL...

Ensure all diary events, flags and specials are actioned. · Check and pass on all guest mail, messages and parcels promptly · Ensure an accurate cashiering balance is performed at the completion of shifts.

Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team · Engage with guests to offer exceptional experiences across all aspects of dining. ·...

Clean all assigned guestrooms to standard Take initiative to add a personalized experience for the guest

Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date. · Handle incoming calls professionally and courteously, always...

Assist residents and their whilst in the building, communicating clearly and in a friendly manner. · To ensure the safety and security of staff and guests across the residential areas. · To monitor and maintain security...

Previous experience in a sales, hospitality or administrative role; hotel experience preferred. · Highly organised with excellent attention to detail and the ability to manage multiple priorities. · Strong written and...

Are passionate about guests and delivering great service. · Have a strong level of knowledge and experience across the operations. · Have a hands-on approach, are organised and supportive of your team.

Accurately measuring meal ingredients for the Chef de Partie. · Preparing meal ingredients, which includes seasoning of different meats as well as washing, peeling, and chopping vegetables and fruits. · Preparing basic...

Build and manage a strong portfolio of luxury leisure, entertainment, fashion and creative accounts, with a clear focus on revenue generation. · Develop new relationships and actively identify opportunities that bring...

Create, execute, and produce top-notch food with a constant eye on the highest quality standards, presentation, and flavour. · Make sure things are running without a hitch, orders and deliveries are coming and going as...

Effectively manage the daily reconciliation of the Hotel’s trading · Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift. · Represent...

Cleans and tidies rooms, bathrooms and common areas in line with the rules of hygiene and cleanliness and the procedures implemented by the hotel · Ensures that rooms look attractive · Checks that equipment is in good...

Develop new business across local, corporate, leisure, group, F&B and events, with a clear focus on revenue generation. · Build and manage relationships with local businesses, corporate accounts, event organisers,...

Handle groups and events enquiries, including internal functions while maintaining close communication with clients and all departments. · Independently manage your daily schedule, sticking to agreements even with a...

Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the day · Ensure towels, robes, amenities and refreshments are replenished and beautifully presented · Prepare and reset relaxation...

Welcome guests warmly and professionally, creating a positive first impression. · Prepare and set up the breakfast restaurant before service, ensuring tables, stations and service areas are presented to luxury...

Lead, mentor, and support the Food & Beverage team to deliver exceptional guest experiences · Supervise daily restaurant and bar operations, ensuring brand standards and service excellence are maintained · Monitor stock...

Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. · Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures...

Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. · Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures...

Managing group, meeting and event enquiries from enquiry to delivery · Building relationships with clients, agencies and maintaining current client relationships · Preparing proposals, contracts and event documentation

Driving meetings, events and group revenue across both hotels · Winning new business while growing existing accounts and repeat bookings · Managing and developing client relationships across both hotels

Empower and train staff to manage guest feedback and complaints effectively. · Drive improvement through RPS analysis. · Lead daily and weekly operational meetings.

Reporting to the Maintenance Manager, we are looking for 20/30 hours per week, including some weekends as required to the needs of the Hotel.

Oversee the daily operation of the Front Office department, ensuring all service standards are maintained · Coordinate effectively with Housekeeping and other departments to resolve operational and administrative...

Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets · Is in charge of the organisation and quality of Reception and Housekeeping services...

Lead the day-to-day operation of Rose Bar, setting the tone for a service experience that is polished, confident, warm and full of personality. · Act as a senior member of the Food & Beverage leadership team,...

Lead the day-to-day operation of Lana Lusa across breakfast, lunch and dinner, creating a service style that feels polished, warm, intuitive and never scripted. · Act as a senior member of the Food & Beverage leadership...

Greet, check-in, respond to requests and settle accounts while providing exceptional service · Take initiative to add a personalised experience · Proudly promote the hotel facilities, looking for opportunities to...

Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service · Willing to work morning or afternoon shifts according to the needs of the business · Enroll our guests in Accor...