Food & Beverage Assistance Manager

What will you do: Include but not limited to: - Work across all Food & Beverage outlets including our restaurant, bar and conference & events - Ensure that the Food & Beverage team deliver excellent & professional guest service at all times - Work with all departments to ensure that service times are adhered to - Implement and maintain standards relating to food hygiene, brand standards, stock control and OHS - Manage Food & Beverage employees including rostering, training and performance management - Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service. - Handle guests’ complaints and comments tactfully and efficiently. - Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests. - Perform proper handover and communication to the next shift. - Carry out Duty Manager shifts. - Contribute to the realisation of financial targets of the department. Your experience and skills include: - Previous experience in a similar role is essential - Exceptional customer service skills - Ability to supervise and lead a team to achieve excellent & efficient service - Outstanding time management and organisational skills - Excellent interpersonal skills across a range of departments, guests and employees