Reception Team Member

- Provide efficient guest registration, check-in, and check-out services. - Maintain accurate guest accounts and offer helpful, precise information. - Handle guest requests promptly, courteously, and efficiently throughout their stay. - Lead by example in delivering exceptional customer service. - Ensure smooth communication between guests and hotel departments. - Handle incoming calls professionally, transferring them as needed. - Follow strict security procedures to protect guest confidentiality and safety. - Ensure secure handling of room keys, guest data, and credit card transactions. - Manage reservations with accuracy and efficiency. - Maximize sales opportunities through effective guest interactions. - Maintain accurate documentation of guest messages and internal communications. - Ensure guest and hotel accounts are correctly updated with all charges. - Keep all equipment in good working condition and used appropriately. - Assist the Food & Beverage department when needed. - Follow fire and evacuation protocols. - Perform additional tasks as assigned by management. - Address guest concerns effectively and escalate issues to the Manager on Duty when necessary. - Continuously strive for total customer satisfaction through proactive service. n/a