Night Duty Manager (M/F/X)

As Night Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security. You will: - Oversee night audits, end-of-day reporting, and financial reconciliation - Act as the primary point of contact for all guest issues and emergencies overnight - Ensure guest check-ins/outs are completed efficiently and professionally - Monitor the building’s security and perform regular night walks and health & safety checks - Assist with cleaning, stock control, and light F&B duties where required - Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness - Support and guide any night staff on duty, ensuring policies and standards are followed - Respond to fire alarms or incidents in line with the hotel’s emergency procedures We’re looking for someone who: - Has prior experience working in a hotel front office or supervisory night role - Understands night audit procedures (training provided if needed) - Can stay calm and make confident decisions in emergency or high-pressure situations - Is self-reliant, responsible, and proactive in solving problems - Is tech-savvy and familiar with PMS systems (Opera Cloud preferred) - Communicates clearly in English (spoken and written); other languages are a bonus - Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays)