Reservations Agent - FTC

What you’ll do… - Manage new and existing individual rooms reservations through telephone, email and website reservations - Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded - Keep an eye on our booking channels - Maximise revenue and identify sales opportunities - Work with corporate clients/bookers and agents - Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded. - Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay - Step in for the Reservations Supervisor or Manager when needed What we're looking for... - A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations - Proficiency in another language is a plus (French, Spanish, Italian, Dutch) - You’re great with computers and on the phone - Since we’re opening in several exciting places, speaking additional lingos is an advantage - You’re looking for a place where you can be you; no clones in suits here - Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night - You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience - You’re not precious. We leave our egos at the door and help get shit done - You’re up for doing things differently and trying (almost) everything once - If we got stuck in a lift together we’d have a good time and share a few laughs - You want to be part of a team that works hard, supports each other and has fun along the way