Food and Beverage Team Leader

- Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets. - Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. - Manages and motivates the teams in order to improve sales and the quality of F&B services. - Improves the department's results by increasing sales and the productivity of F&B points of sale. Customer relations - Enhances guest satisfaction, - Handles guest comments and complaints, ensuring follow-up, - Develops close relationships with guests to encourage loyalty, - Ensures guests receive a warm and personalized welcome, Professional Techniques / Production - Organises and supervises the preparation of points of sale according to activity forecasts, - Checks that sales materials are well presented Commercial / Sales - Sets daily sales targets for the team - Analyses guests' comments and shares them with the team - Keeps close track of what the competition is doing, and encourage upselling techniques - Develops excellent relations with guests Management and Administration - Supervises purchasing for the restaurant, manages stocks and checks that, Accor Shop purchasing targets are met as decided by the brand, - Ensures that the equipment and cultural assets of the department remain in good condition and working order - Flexible to cover and manage last minute operational challenges i.e. delay flight, staff sickness - Ensures that food and beverage costs comply with requirements defined by the hotel and the brand Hygiene / Personal safety / Environment - Is responsible for keeping the equipment and furniture in good condition, - Ensures machinery works reliably and follows up any technical work, - Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected - Sets up an action plan based on the hygiene analysis results and tracks implementation - Applies and ensures application of the hotel's security regulations (in case of fire etc) - Is responsible for the security of people and property in the area under his/her remit - Maintain high grooming and uniform standards and make sure employees are strictly abiding by it - Previous experience in leading team members - Strong restaurant/bar service experience - Ability to effectively manage fast paced environments within the restaurant, bar