Senior Value Engineer

About the Team - Our Value Engineering team is growing, and we're looking for a Senior Value Engineer to join our team in London. This is a role for someone who loves building rigorous business cases, can hold their own in a room with CFOs and CIOs, and gets genuine satisfaction from turning a complex technical story into a number a customer can act on. - As a Senior Value Engineer, you'll partner directly with our sales account teams to build and defend value-based business cases across moderate to large sized deals, primarily around our ITSM, ITAM, ITOM and Freddy AI product lines. You'll act as a trusted advisor to both prospects and internal stakeholders — translating technical capability into financial outcomes that make it obvious why Freshworks is the right investment. What You'll Do - Lead value discovery sessions with prospects and customers, digging into their objectives and pain points to build a defensible, quantified picture of business value - Build detailed financial models — cost-benefit analyses, ROI calculations, competitive differentiation models — that hold up to scrutiny from finance and technical stakeholders alike - Craft and deliver compelling value presentations for audiences ranging from technical buyers to C-suite executives - Continuously sharpen our value engineering methodology, discovery frameworks, and tools to keep pace with an evolving ITSM / ITAM / ITOM / AI landscape - Partner closely with sales, product management, marketing, and customer success to shape value propositions tailored to different customer segments and industries - 5+ years in value engineering, management consulting, financial analysis, equity research, or a related discipline within SaaS or technology - Strong discovery instincts — you know how to ask the right questions, synthesize scattered data, and get to the real business driver fast - Confidence designing original value propositions and modelling multiple scenarios against a customer's specific goals - Experience with ROI/TCO modelling, value discovery frameworks, or competitive value frameworks - Exceptional communication skills — you can make a complex model make sense to a sceptical CFO in five minutes, and hold your ground when they push back on your assumptions - A natural collaborator who builds trust easily across sales, product, and customer-facing teams - A track record of running projects with rigor: clean deliverables, tight deadlines, and the ability to take feedback and iterate quickly