Tech Projects Implementation Manager

What You’ll Do - Lead the delivery and physical implementation of technology workstreams across BaxterStorey's mobilisation, refurbishment and transformation projects. - Act as the technology lead for BaxterStorey sales bids, ensuring technology solutions are operationally practical, commercially viable and fully integrated into mobilisation and implementation plans. - Conduct comprehensive technology audits and site assessments to understand operational requirements, infrastructure readiness, power and data requirements, equipment locations and user needs. - Develop clear technology scopes, technical briefs and implementation plans that support project approval, budgeting and successful delivery. - Coordinate the implementation of EPOS systems, digital ordering platforms, payment solutions, screens, kiosks and other approved hospitality technology solutions. - Act as the link between Projects, Operations, IT, suppliers, contractors and client stakeholders, ensuring technology requirements are understood and integrated into wider project plans. - Manage project plans, timelines, actions and technical activities, ensuring milestones, dependencies and go-live dates are achieved. - Maintain a solutions catalogue in partnership with the Central Technology Team, detailing use cases, infrastructure requirements, lead times, indicative costs and implementation considerations. - Identify and manage implementation risks, site constraints and infrastructure dependencies, escalating issues and driving resolutions before they impact project delivery. - Coordinate supplier activity, site installations, testing, commissioning and snagging activities to ensure technology is delivered to the required standard. - Support mobilisation and refurbishment projects by providing technology expertise during design reviews, build phases, pre-opening activities and operational readiness checks. - Build and lead a network of technology champions and super-users to maximise adoption and ensure solutions deliver operational and commercial value. - Facilitate regular project reviews, providing clear updates on progress, risks, decisions and actions to stakeholders. - Produce clear documentation, including technology scopes, implementation plans, risk registers, handover packs and post-implementation reviews. - Ensure effective handover into Operations, including training coordination, user readiness and support arrangements following go-live. - Capture lessons learned and continuously improve the way technology is scoped, implemented and embedded within BaxterStorey projects. - Support ad‑hoc digital improvement projects that enhance efficiency, consistency and the overall experience for our teams and clients. What You’ll Bring - Experience supporting or managing technology projects, ideally within hospitality, retail or a multi‑site operational environment. - Previous operational experience within the hospitality sector. - Practical understanding of EPOS systems, digital ordering tools or other hospitality technology platforms. - Strong organisational skills and confidence coordinating multiple workstreams at the same time. - A collaborative, people‑focused approach, with the ability to build effective working relationships across diverse teams. - Clear and confident communication skills, with the ability to translate technical detail into operationally relevant language. - A practical understanding of structured project delivery and the realities of live service environments. - Good commercial awareness, with an appreciation of budgets, costs and operational impacts. - A proactive mindset, with a willingness to roll sleeves up and support where needed. - Flexibility to travel to client sites as required.