End User Support

The End User Support role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required Role involves: - Support a cross-platform environment, including Windows, IOS - Provide onsite & remote technical support for staff members in the Hemel Hempstead office and the wider business - Document, track, and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution - Maintain and encourage best practice across the business e.g. file sharing, encryption etc. - Procure, configure, manage, maintain and develop desktop PC's, laptops, peripherals, mobile technology and printers - Facilitate secure access to the network for remote users - Providing users with appropriate support and advice - Keeping up to date with the latest technologies - Identify opportunities for improvement and makes constructive suggestions for change. Work Experience - Ability to setup and maintain components and peripheral accessories. - Software and Hardware Troubleshooting - Windows 10 & 11 experience - Microsoft Office Suite experience - Knowledge of laptop & desktop hardware. (e.g. RAM, SSD/HDD) Essential - Proactive attitude - Willingness to learn - Able to operate with minimal supervision - Able to manage time effectively, set priorities appropriately, schedule calls - Able to maintain professional demeanour under stress - Able to operate within customer standard operating procedures - Self-confidence and interpersonal skills - Analytical and problem-solving skills - Good communication (both verbal and written) skills - Planning and organising skills - Strong listening skills - Able to operate effectively in a team environment with both technical and non-technical team members - Must be eligible for UK Security Clearance - Experience using Active Directory - Password resets, account creation Desirable - Use of Microsoft Intune/Entra - Knowledge & previous experience supporting VMware - Experience in laptop imaging & building - Experience in supporting M365 suite (Word, Excel, Outlook)