Hotel Receptionist

- Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date. - Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience. - Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times. - Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure. - Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed. - Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue. - Previous experience in similar roles and Opera proficiency - Friendly, approachable with excellent customer service skills. - Attention to detail and exceptional organisational skills - Strong team player and positive attitude. - Ability to work effectively under pressure. - Essential to be flexible with working hours. - Must already have the right to work in the UK.