Night team member -full time
Accor Hotel
ReadingOn-siteEst. £31k - £42k (similar roles)contractCustomer ServicePosted 2w agoEarly applicant likely
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The Night Auditor welcomes all guests and takes care of them from arrival through to departure.
They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
They ensure a smooth and secure environment to all the guests during the night.
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Any other duties requested by Manager.
- Complete all audit tasks as specified by the Night Auditors checklist.
- To answer, as promptly as possible, all incoming calls.
- Ensure reports are distributed.
- Process wake-up calls
- Ensure necessary handover of information is passed on to the oncoming shift.
- 1 year experience in retail, hospitality or a customer facing role
- Excellent communication skills
- Strong organisational skills
- A positive, can-do attitude
About Accor Hotel
Accor Hotel operates hotels with spa and wellness facilities, restaurants, and food and beverage services. The company hires for roles including spa therapists, kitchen staff, and food and beverage team leaders who deliver guest services across these departments.
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