Night Reception Multi Task Team Member

- Welcomes guests as soon as they arrive with care and attention, with a personalised approach. - Anticipates guests' needs and considers them, handling any guest complaints and/or remarks. - Promoting company’s ALL loyalty program. - Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner. - Has knowledge of the facilities and services, events offered by the hotel and the surrounding area. - Competent in taking Reservations, upselling where possible to maximise on average room rates. - Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance. - Ensures the security of the hotel and is responsible for the safety and security of both staff and guests. - Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist. - Carries out night audit and daily closure. - Responsible for F&B 24/7 offering during night-time, bar service (Including Alcohol) and for breakfast preparation & set-up. - Ensures all areas public areas are cleaned. - Works to meet hotel quality and financial targets. - Required to attend training sessions by company during daytime. - Working hours include weekends and public holidays. - This is a permanent night shift averaging 39 hours per week. - Previous Customer Service Experience. - Previous Hotel experience in a similar role (Desired). - Guest oriented, service minded, and attentive to details. - F&B experience will be an added advantage. - Sparkling personality. - Well organised. - Team spirit. Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization or sponsorship. Job Type: Full-time Night