IT & Maintenance Support Administrator

- Providing technical IT support alongside the IT Manager and administrative support to the Chief Engineer, to ensure the efficient running of both departments. - Acting as the first point of contact for IT faults across all departments, diagnosing and resolving desktop, laptop, printer, mobile device and peripheral issues, spanning both software and hardware. - Monitoring and managing IT ticket requests to ensure they are actioned in a timely manner. - Creating and administering user accounts, passwords and access privileges within IT systems as necessary. - Carrying out basic network support and troubleshooting, including switches, wireless access points, structured cabling, guest and back-of-house Wi-Fi and connectivity faults, escalating to the IT Manager or third-party providers where required. - Building, configuring and deploying PCs, laptops, tills and other end-user devices, and maintaining operating system and security patching in line with brand standards. - Providing day-to-day support for core hotel systems (for example PMS, POS, telephony and guest Wi-Fi), liasing with system vendors on technical faults. - Maintaining continuity of IT service during the IT Manager’s absence, handling routine technical issues independently and escalating anything beyond scope. - Maintaining an inventory of all equipment, software, and software licenses. - Monitoring all requests for maintenance work giving priority to emergencies, health and safety and guest/member affected work. - Liasing with suppliers and contactors to gain quotes for scheduled and ad-hoc tasks. - Producing and maintaining administrative processes to ensure the efficient running of the department. - Compiling and updating Standard Operating Procedures. - Assisting in the Planning and organizing maintenance work daily/weekly/monthly, whilst incorporating planned preventative maintenance. Ensuring the execution and achievement of the hotel's preventive maintenance program. - Producing and updating Risk Assessments as required. - Technically capable, with a working knowledge of network fundamentals (LAN/WAN, switches, wireless access points, structured cabling, TCP/IP, DHCP and DNS) and the ability to carry out basis network troubleshooting. - Demonstrate experience of PC and desktop troubleshooting in a Windows environment, including hardware faults, operating system issues, printers, peripherals and mobile devices. - Working knowledge of user account administration (for example Microsoft 365 and Active Directory), password and access management. - Ability to use, support and advise others on the use of in house IT systems, ideally including hospitality systems such as PMS and POS. - Able to work independently, prioritise technical faults by business impact and know when to escalate. - Previous experience of Contract Management and Procurement. - Knowledge of BMS Trend System. - Excellent communication and customer service abilities, with proficiency in written and spoken English. - Highly organised and self-motivated, with the ability to manage multiple priorities and maintain strong attention to detail. - Results-oriented with a commitment to operational excellence, safety, and service quality. - Demonstrates professionalism, integrity, and a collaborative approach. - Ability to perform effectively in a fast-paced environment while remaining calm and focused. - Proactive, solution-focused, and able to motivate and inspire others. - Maintains a professional appearance and demeanor consistent with brand standards.