Night Manager

- Ensures that all Front Office Standards Operating policies and procedures are adhered - Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts - Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment - Strong and effective communication with all other departments - Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction. - Responsible to balance operational, administrative and colleague needs - Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool) - Provides passionate direction towards achieving our vision - Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching - Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue - Effectively maximizes inventory levels during high occupancy/sold out nights - Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. - Minimum 2 years of Front Office management experience in a luxury or high-volume environment. - Degree or Diploma in Hospitality Management is highly preferred. - Proven ability to coach and motivate a professional team while balancing financial, operational, and HR priorities. - Proficiency in Front Office systems (Opera/Fidelio) and Microsoft Office. - Highly organized and results-oriented with a proven ability to work flexibly under pressure. - Excellent reading, writing and oral proficiency in English language