Residential Security Officer

Scope Of Position Your role will be responsible for ensuring the security of all residents, guests and members who enter both the Residences and Hotel areas. Working with the wider hotel team to secure all areas of the hotel and resident areas both front and back of house. Monitoring and upkeeping security systems, monitoring alarms and reporting to emergency calls. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service whilst managing delivery and service targets. You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations. Responsibilities Operation - Assist guests and residents whilst in the building, communicating clearly and friendly manner. - To ensure the safety and security of staff and guests across the hotel and residential areas. - To monitor and maintain security and safety systems and standards. - Deal with emergency calls, and issues in a calm and effective manner. - Monitoring of fire panel and alarm response. - Patrolling and offering a friendly security presence in lobby, resident and guest areas. - Monitoring, tracking and reporting all lost property items. - To report security risks and breaches. - Escort guests and residents through the building safely. - To lease with external suppliers and security matters. - Additional responsibilities in absence of line manager or senior employee. - Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Leadership - Ensuring composure under pressure and providing leadership and guidance to the Team when required. - Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation. Health and Safety - Ensure that all potential and real hazards are reported immediately and rectified. - Be fully conversant with all departmental Fire, Emergency and Bomb procedures. - Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them. - Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department. Qualifications, Skills & Experience Essential - Valid and in date SIA Licence - Passion and experance in luxury security or a similar role. - Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation. - Proven track record of surprising and delighting guests to provide exceptional service. - Able to work within a team. - Ability to multitask and remain calm under pressure. - A proven track record and ability to provide high levels of service under pressure. - Exceptional communication and customer service skills, both written and spoken. - Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. - An understanding and willingness to contribute to a 24h operational schedule when required. Desirable - A passion for hospitality and an understanding of the UHNW customer. - Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.