Front office team member (Days & NIght)

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: - Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service - Willing to work morning or afternoon shifts according to the needs of the business - Enroll our guests in Accor Loyalty Membership - Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling - Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel - Service focused personality is essential; experience is an asset - Dealing with guest complaints following Mercure standards - Great communication with all departments - Making sure all important information is passed to the next shift and your colleagues - Assure the task list has been done - Being proactive in sorting-out problems - Working with Opera or related systems is a plus - Fluency in English Your experience and skills include: - Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service - Take the initiative to add a personalized experience - Dealing with payments (credit cards ) - Communicate with guests by email and on the phone - Problem solving Service focused personality is essential