Receptionist

Full-time and Part-Time contracts available! First impressions are everything! As Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you. A little bit about what you will be doing: - Greet, check-in, respond to requests and settle accounts while providing exceptional service - Take initiative to add a personalised experience - Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling - Ensure all guest information is correct and entered correctly - To be able to perform a variety of administration tasks including guest correspondence and reporting tasks - To actively promote the Fairmont Brand through adhering to our mission statement and values - Service focused personality is essential; experience is an asset - Prior experience working with Opera or a related system - Fluency in English; additional languages are a plus - Must be Eligible to work in the UK