Front Office Manager

Novotel London Blackfriars are looking for a fun and enthusiastic Front Office Manager to lead the front office operation and deliver exceptional guest experiences within our hotel. This is an excellent opportunity for a motivated hospitality professional with strong operational knowledge, leadership skills and a passion for service excellence. Due to the nature of the role, full flexibility is required to work a variety of shifts, including evenings, weekends and bank holidays, in line with business needs. Key Responsibilities Front Office Operations - Oversee the daily operation of the Front Office department, ensuring all service standards are maintained - Coordinate effectively with Housekeeping and other departments to resolve operational and administrative matters - Manage room inventory and guest arrivals to ensure smooth and efficient operations - Handle VIP guests, group arrivals and high occupancy periods with attention to detail - Support revenue growth by analysing market trends and encouraging effective room upselling - Ensure exceptional customer service is delivered at all times Team Management - Recruit, train, mentor and develop Front Office Team Members - Conduct performance reviews - Prepare departmental rotas and lead regular team meetings - Maintain high standards of presentation, professionalism and service within the team - Foster a positive and productive working environment About You - Previous experience (1–2 years minimum) in a similar Front Office management role, within hospitality - Strong working knowledge of Opera Cloud - Proven ability to multitask and make effective decisions in a fast paced environment - Excellent communication skills - Strong leadership qualities with the ability to motivate and develop teams - An operational mindset with a passion for hospitality