Groups, Meeting & Events Executive Novotel & ibis London Blackfriars

Are you organised, customer-focused and passionate about hospitality? We're looking for a Groups, Meetings & Events Executive to join our team and play a key role in managing enquiries, bookings and events across Novotel and ibis London Blackfriars. Working across both hotels, you'll be responsible for converting enquiries into confirmed business, coordinating group accommodation and events, building strong client relationships and helping drive both new and repeat business. What you'll be doing: - Managing group, meeting and event enquiries from enquiry to delivery - Building relationships with clients, agencies and maintaining current client relationships - Preparing proposals, contracts and event documentation - Driving conversion, upselling opportunities and revenue growth - Coordinating accommodation groups and event bookings across both hotels - Working closely with operational teams to ensure seamless guest experiences What we're looking for: ✔ Experience in hospitality, meetings & events, reservations or customer service ✔ Excellent communication and organisational skills ✔ Strong attention to detail and ability to manage multiple priorities ✔ Experience within a hotel environment ✔ Knowledge of Opera Cloud or similar hotel systems (preferred) If you thrive in a fast-paced environment and love turning enquiries into unforgettable experiences, we'd love to hear from you.