Hotel Receptionist (F/M/X)

What you’ll do… - Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. - Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to. - Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures. - Responsible for ensuring the accuracy of guest credit, billing and financial transactions. - Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures. - Ensure the reception tasks are completed correctly and accurately in line with our standard operating procedures. - Ensures all guests are quoted the correct rate as per the selling strategy and website. - Ensure all telephone calls are answered as quickly and efficiently as possible. - Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum. - Report any maintenance issues to the correct department and check to ensure the work has been completed. - Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately. - Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests. - Ensure the Reception desk is clean, tidy and presentable at all times. What we are looking for… - It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to - Previous hotel (or similar) experience is great - You’re looking for a place where you can be you - Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night - You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience - You’re not precious. We leave our egos at the door and help get stuff done - You have experience of Micros Fidelio Opera. - You’re up for doing things differently and trying (almost) everything once - If we got stuck in a lift together we’d have a good time and share a few laughs - You want to be part of a team that works hard, supports each other and has fun along the way - You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm. - You are a born optimist, who always put our guests, colleagues, and communities first. - You are your authentic self. - You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.