Spa Attendant

- Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the day - Ensure towels, robes, amenities and refreshments are replenished and beautifully presented - Prepare and reset relaxation spaces, thermal areas and poolside to support a seamless guest experience - Assist guests with lockers, amenities and general facility use in a warm, attentive and discreet manner - Demonstrate professionalism, consistency and a strong “One Team” approach in line with Fairmont Cheshire, The Mere values - Observe all Health & Safety regulations while on the premises - Follow procedures for accident reporting, maintenance faults, fire safety and emergency evacuation - Complete all required documentation accurately and in line with departmental SOPs - Maintain the company dress code and present a polished, professional appearance at all times - Support therapists by preparing treatment rooms when required - Handle guest enquiries courteously and ensure guests feel welcomed and cared for - Attend training sessions to enhance skills and support continuous development - Participate in meetings as required - Carry out front‑of‑house or back‑of‑house duties as requested by management - Undertake any additional tasks necessary to support the smooth operation of the spa Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. - 6–12 months of experience in a spa, leisure, housekeeping or luxury hospitality environment (preferred) - Strong understanding of luxury service standards and guest expectations - Warm, approachable and service‑focused manner - Excellent attention to detail and pride in maintaining high presentation standards - Ability to work calmly and efficiently in a fast‑paced environment - Good communication skills and confidence interacting with guests - Basic understanding of Health & Safety and cleanliness protocols - Willingness to undertake training and continuous professional development - Ability to work as part of a supportive, collaborative team