Operations and Project Coordinator

- Assist with reporting against operational KPI’s including sales, labour, productivity and compliance. - Managing the coordination and implementations of all ongoing projects for London and Birmingham, working closely with the Head of Operations to support where necessary. - Maintaining multi-site project tracker, ensuring critical path is maintained by key stakeholders and alignment at all times. - Build requirements for all key projects including collation of supportive metrics and brand standards to ensure continuity and consistency. - Act as central coordination point between departments to maintain momentum across multiple workstreams, ensuring teams remain informed and aligned. - Collaborating with other onsite solutions vendor teams (across Hospitality and Facilities) and managing any cross-team projects. - Being innovative with new ideas, and suggestions for the service and our operation, and researching what could be suitable. - Assist with the commercial analysis of sales, labour, wastage and other operational costs against agreed targets to ensure operation remain on track. - Collate and populate all presentation and proposal decks for the client, for any of our ongoing WSH projects across the estate. - Liaising with the clients when necessary, regarding the status of any ongoing projects. Coordinate follow-up actions with key stakeholders as required. - Attendance at weekly meetings in order to update the wider network with progress of our ongoing projects and request any support/approvals as required - Collate and respond to all operational/client feedback and data to assist with making business decisions. - Assist in working as One Team, projecting a willing and helpful attitude to colleagues and clients. - Support key functions with the creation and implementation of new operational processes and initiatives. - Ensure all personal training courses are completed at all times, avoiding overdue deadlines and take responsibility for contributing towards your own development with the guidance of your line manager and/or relevant mentor. - To show commitment to the WSH values: Passionate, Collaborative and Proud in all aspects of your role. - Project Management experience. - Experience within retail and hospitality industry. Skills: Essential: - Proactive, solutions-focused and self-motivated. - Highly organised, dependable and detail oriented. - Strong ability and desire to ensure key initiatives are effectively coordinated, implemented, measured and embedded into the operation. - Organised, and good time management skills and able to prioritise the workload effectively and efficiently. - Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc - Excellent knowledge of managing multiple projects and ability to hold key stakeholders accountable. - Excellent written and verbal communication and comfortable communicating with a range of stakeholders - Ability to work using own initiative, and act proactively and promptly to last minute requests - Curious and improvement-ordinated, always looking for better ways of working. - Good time management - Willingness to learn and progress - Good teamwork Desirable: - Strong sense of ownership, accountability and commitment to delivering high-quality outcomes. - Strong initiative with a continuous improvement mindset and a proactive approach to identifying better ways of working. - High-level of adaptability and resilience when working in fast paced environments.