Front Office Multi-Skilled Team Member

Join our dynamic team as a part time Front Office Multi-Skilled Day/Night Team Member at our prestigious hotel in Ipswich, United Kingdom! We're looking for an enthusiastic and customer-focused individual to be the face of our organization, ensuring exceptional guest experiences from check-in to check-out. - Extend a warm, friendly welcome to all guests, embodying our commitment to hospitality excellence - Manage the check-in and check-out processes efficiently, ensuring accuracy and attention to detail - Respond promptly and courteously to guest inquiries and requests throughout their stay - Handle phone calls professionally, providing information about hotel services and local attractions - Accurately process payments and maintain financial records - Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication - Collaborate with other departments to ensure seamless guest experiences - Address and resolve guest concerns in a timely and empathetic manner - Maintain an organized and tidy front desk area - Adapt to changing priorities and manage multiple tasks in a fast-paced environment - Ensure compliance with hotel policies and safety procedures - Able to work day and night shifts - MUST LIVE IN THE UK - Please email your cv to [email protected] - Proven customer service experience, preferably in the hospitality industry - Fluency in English with excellent verbal and written communication skills - Prior experience with OPERA cloud property management system is highly desirable - Strong multitasking abilities and efficient time management skills - Detail-oriented with a keen eye for accuracy in financial transactions and record-keeping - Proficiency in basic computer applications and ability to learn new software quickly - Flexible attitude with willingness to work various shifts, including weekends and holidays - Problem-solving skills with the ability to make decisions in a fast-paced environment - Professional appearance and positive, enthusiastic attitude