Customer Service Advisor

Our Team And Why You’ll Love it Here: Imagine starting every day as a part of our Fitness & Wellbeing Enterprise vertical in our swish Newcastle Upon Tyne office, knowing you’re making a difference. As a Customer Service Advisor, you’ll be on the front lines, solving problems and enriching customer experiences—one conversation at a time. You'll be the liaison to our clients trust, helping them thrive by handling their inquiries via chat, phone, ticket and email like a pro, so they can get back to what they do best. You will be an extension to our clients’ teams, supporting them with our comprehensive suite of technologies, payment capabilities and value-added services like, to help their businesses thrive. Job Description What You'll Do: - Be the First Point of Contact: Answer calls, with a positive attitude, resolving issues on the spot. - Problem-Solve Like a Pro: You’ll tackle customer queries about accounts and contracts, escalating only when absolutely necessary to your supportive Team Leader for additional guidance. - Share Learning: You’ll capture learning from queries and issues to help us with our continuous improvement, sharing your experiences with your team. - Keep Things Running Smoothly: Handle overdue balances, manage client communications, and keep our systems updated with precision. - Succeed Daily: Utilise our scripts and materials to achieve Xplor’s service levels and priorities, knowing the value and impact you’ve provided to our clients. What We’re Looking For: - Customer Whisperer: You’re a people person with top-notch communication skills, whether on the phone, via email, or face-to-face. - Problem-Solving Ace: You don’t just identify problems—you find solutions. - Detail-Oriented Dynamo: You spot the small stuff and document it clearly. - Team Player Extraordinaire: You know when to roll up your sleeves and dive in. - Adaptability: Fast-paced environments, with no two days being the same? Bring it on