Technical Architect

As a Technical Architect you will work alongside Solution Architects, professional services & delivery teams to realise proof of concepts, maintain highly functioning technical solutions and processes as well as design & deliver mission critical solutions into live operational service, providing support & consultancy to the engineering delivery teams throughout the project delivery lifecycle. Job activity & responsibilities: - Work alongside Solution Architects to realise proof of concept solutions. - Perform Product evaluations & report on suitability for live operational use. - Provide technical consultancy to product team relating to non-functional roadmap. - Review & feedback into the solution catalogue. - Complete architecture tasks for major change projects. - Assist the Project manager in project planning (tasks and effort). - Assist the Project manager in confirming project equipment orders. - Prepare for and complete Engineering milestone reviews. - Produce solution designs to NECSWS standards & format, according to customer requirements. - Presentation of designs and supporting rationale to internal and external audiences. - Maintain and update designs through project change process. - Triage and assign Engineering tasks (Using Azure DevOps work items process). - Complete the necessary Engineering milestone reviews and artifacts. - Support the project delivery team with technical issues. - Review Workplans for project implementation activities / approve through change process. - Perform customer solution technical migration planning. - Maintain technical documentation as required (e.g. work instruction updates). - Ensure all project documentation is created, completed and stored appropriately in readiness for support handover. - The role holder would need to accept a car allowance for business travel. - The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication, interaction & service. - The role involves a high level of autonomous working which expects a high standard of personal time and task management. - Continually follow and adhere to NECSWS outlined process & procedures. - Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones. - Present a professional approach and attitude to all work undertaken. - Promote a clean working environment. Adhere to all Health and Safety practices, rules and regulations. Essentially what we require from you: Who are you: - Eligible for SC and NPPV clearance, so you must have lived in the UK for at least 5 consecutive years. - Educated to HND/HNC level or relevant industry experience with a minimum of 2-years proven experience in a comparable role/s. - Proven experience in developing proof of concepts - An understanding of non-functional requirements and their impact on technical design - Experience in learning and investigating new technologies - Proven experience within IT-focused server & client-based environments - Experienced in requirements capture - Proven experience in producing technical design documentation - Proven experience in troubleshooting and problem-solving - Proven experience administering and working with Microsoft Windows client & server architecture (Windows 10 /11, up to Server 2025), primarily using DELL hardware or similar. - A good understanding of Microsoft Active Directory / domain architecture - A good understanding and experience of using Microsoft Hyper-V or VmWare - Strong interpersonal communication and presentation skills - Ability to work autonomously and as part of a team - Experience using design and documentation tools e.g. MS Visio, also using MS Applications including Excel/Word - A high standard of written communication - Experience using MS Business Applications including Excel, Word - Excellent customer service skills - Proven experience working to ITIL best practices. Nice to haves: - Proven experience working with mission critical solutions. - Extensive experience of developing technical solution designs for IT based systems - Proficiency in formal design methodologies such as TOGAF - An understanding of the SIP protocol - Scripting experience / Knowledge (Batch, MYSQL, PowerShell) - Hyper-V Failover Clustering experience / Knowledge - Telephony experience / Knowledge (Cisco UCCE/Avaya Blue/Avaya Red/Mitel/Shortel/Asterix) - Knowledge of MySQL/MSSQL (User Admin, Creation of jobs including backups, writing / understanding queries) - Proven experience with Microsoft Azure (solution design, deployment or security)