Senior Digital Application Support Agent

Role Purpose Provide hands-on support and continuous improvement for DMG Events’ marketing and event technology applications. This role ensures the reliability and responsiveness of platforms such as marketing automation, websites, content management, event management, conference management, and analytics, enabling marketing teams to deliver effective, data-driven campaigns, and event teams successful events. Key Responsibilities •Take day-to-day ownership of support for DMG’s in-house and third-party digital marketing applications •Configure, maintain, update, and support these applications, ensuring performance and availability for marketing campaigns. •Act as a first point of contact for marketing and event users and platform vendors/developers, ensuring effective collaboration and issue resolution. •Author and maintain process, application, and user documentation to build a sustainab