Credit Controller, EMEA

Mintel is seeking a proactive and organised EMEA Credit Controller to join our Accounts team. This role is responsible for managing customer debt, supporting cash collection across the EMEA region and ensuring accurate customer account administration within NetSuite. Key Responsibilities - Manage and collect outstanding customer balances across EMEA. - Build relationships with customers and internal stakeholders to resolve payment issues quickly. - Review aged debt, prioritise overdue accounts and escalate risks where appropriate. - Send customer statements, reminders and collection communications. - Reconcile customer payments in NetSuite. - Investigate and resolve customer account discrepancies, including duplicate payments, overpayments, unapplied cash and incorrect allocations, ensuring timely refunds or reallocations where appropriate. - Maintain customer records, pa