Facilities & Business Support Coordinator

This is a varied and highly visible role at the heart of the STEP Programme. As a key member of the team, you'll help bring people together, keep the programme running smoothly and contribute to an inclusive and collaborative culture. Your responsibilities will include: - Providing proactive administrative and executive support to the STEP Programme Manager and Senior Leadership Team, helping to deliver key priorities throughout the business calendar. - Managing programme communications, information and correspondence with professionalism, discretion and confidentiality. - Creating a welcoming and engaging onboarding experience for new starters, coordinating inductions and helping colleagues feel connected from day one. - Partnering with the Internal Communications team to deliver impactful programme events, briefings and community activities. - Curating and developing content for the STEP HIVE SharePoint, ensuring colleagues have easy access to valuable resources and information. - Championing inclusion, wellbeing and positive culture as an Inclusion Ambassador and Culture Champion, helping to foster a sense of belonging across the STEP community. - Building strong relationships with colleagues across the organisation and acting as a trusted point of contact for programme-related activities. Key Accountabilities: - Diary & Meeting Management: Organise diaries, arrange travel, training, meetings, and site visits. Coordinate internal and external meetings, including visitor management and site access. - Internal Communications: Prepare agendas, take minutes, and monitor meeting outcomes. Ensure clarity and accuracy in all written and verbal communications. - Induction & Site Access: Deliver inductions for new starters and visitors, liaising with departments to secure IT access, passes, and accommodation. - Data & Record Management: Maintain accurate records and data systems, following organisational policies on IT security and document control. - Purchasing & Travel: Manage requisitions and purchases in line with financial delegations. Organise UK and international travel and conference registrations. - Recruitment Administration: Support recruitment campaigns, schedule interviews, and liaise with hiring managers to ensure timely completion of processes. What We’re Looking For: - Strong organisational and communication skills, with the ability to manage multiple priorities. - A proactive approach and attention to detail. - Experience in administration within a complex organisation is desirable. - Ability to work collaboratively and champion inclusion and culture within the team. Qualifications: - GCSE grade C and above, or equivalent in English Language and Mathematics. - Demonstrable administrative experience. - Excellent interpersonal and communication skills. - Discreet and professional approach. - Proven ability to cope with multiple tasks and prioritise appropriately. - Excellent IT literacy and competency with Microsoft Office software. - Proven ability to cope with multiple tasks and prioritise appropriately.