Credit Controller - Fixed term maternity cover

JDP is seeking an experienced Credit Controller to join our established Finance team on a fixed-term maternity cover contract until 18 December 2026. Based at our Head Office in Longtown, Cumbria, this is an excellent opportunity to play a vital role in managing and supporting the company's credit control function. About the Role You will be responsible for managing your own ledger with an approximate value of £2 million, covering 750–1000 customers. This role requires excellent organisational skills, attention to detail, and the ability to work independently while meeting individual and team targets. Key Responsibilities - Manage all aspects of credit control for your ledger - Prioritise workload and contact customers to ensure cash collection meets monthly targets - Accurately allocate all incoming payments to customer accounts - Communicate effectively with head office departments, branches nationwide & regional sales offices. - Handle incoming customer calls and resolve queries or escalate as needed - To resolve invoice queries and raise credit notes promptly - Make informed credit limit decisions and manage stop lists for overdue accounts - Troubleshoot recurring issues and implement solutions - Maintain and update customer credit limits, including obtaining higher limits for key customers through our credit insurance provider - Liaise with Solicitors on overdue debt - Follow company procedures to escalate potential bad debts What We’re Looking For - Proven experience in credit control - Professional telephone manner and strong communication skills - High level of accuracy and attention to detail - Confident in using Excel spreadsheets - Knowledge of SAP Business One is advantageous but not essential - Good understanding of customer operations and best practices in customer service