Service Coordinator

As a Service Co-Ordinator, you will: - Plan and coordinate field service activities to ensure efficient service delivery. - Schedule maintenance, repair, and service visits across the engineering team. - Allocate work orders and resources to field service engineers. - Coordinate engineers, parts, and equipment to meet operational requirements. - Act as a key point of contact for customers, providing timely updates and support. - Ensure contractual Service Level Agreements (SLAs) are achieved and maintained. - Maintain accurate records across service management and customer systems. - Support the wider Service team in delivering a professional and efficient customer experience. Key Responsibilities Service Coordination - Schedule planned maintenance, repairs, and reactive service visits. - Allocate work orders to field service engineers based on availability, location, and priority. - Coordinate technicians, parts, and equipment to support service delivery. - Ensure preventative maintenance activities and RCD testing are completed in line with annual schedules. Customer Service - Respond promptly and professionally to customer enquiries. - Keep customers informed regarding service progress and upcoming visits. - Share completed service reports and documentation with customers. - Manage customer expectations and provide excellent service at all times. - Support achievement of contractual SLA requirements. Administration - Raise, manage, and close service tasks across internal and customer systems. - Update service trackers for planned preventative maintenance, commissioning activities, and fault tickets. - Confirm parts availability and dispatch prior to scheduling work. - Maintain accurate service records and documentation. Weekly Activities - Add commissioned assets and service agreements into company systems. - Follow up outstanding actions with third-party suppliers and contractors. - Review and manage overdue or incomplete service tickets. - Complete customer-specific administrative tasks, including billing activities where required. What We Offer - Opportunity to work within a growing and innovative smart mobility and EV charging business. - Career development opportunities within a global organisation. - Supportive and collaborative team environment. - Ongoing training and professional development. - Hybrid working opportunities and flexible working arrangements where appropriate. Essential - Excellent communication and interpersonal skills. - Strong planning, scheduling, and organisational abilities. - Proven customer service skills. - Ability to manage competing priorities and deadlines effectively. - Competent user of multiple IT systems and service management platforms. - Ability to work independently and collaboratively within a team environment. - Strong attention to detail and commitment to maintaining accurate records. - Good geographical knowledge to support efficient scheduling of field engineers. - Reliable, proactive, and adaptable approach to work. - Right to live and work in the UK. Desirable - Experience working within a service coordination, scheduling, or customer support environment. - Experience supporting field-based engineering teams. - Knowledge of EV charging, utilities, infrastructure, engineering, or technical service environments. - Familiarity with CRM, ticketing, or field service management systems.