Customer Support Engineer (Dundee/North)

As a Customer Support Engineer, you will: - Carry out maintenance, servicing, and repair activities on EV charging infrastructure. - Diagnose faults and implement effective solutions to minimise downtime. - Support customers and clients by providing professional technical assistance. - Undertake fault-finding, repairs, and component replacement activities. - Manage stock levels and order replacement parts as required. - Complete service documentation and daily worksheets accurately. - Work collaboratively with colleagues across the wider service team. - Ensure customer sites remain operational and compliant with service requirements. Key Responsibilities Service Delivery - Maintain customer EV charging stations and associated equipment. - Carry out planned and reactive maintenance activities. - Complete repairs and replacement of defective components. - Ensure all service activities are completed safely and efficiently. Technical Support - Diagnose hardware, software, and network-related issues. - Provide effective fault-finding and troubleshooting support. - Escalate complex issues when required whilst maintaining ownership of customer outcomes. - Deliver high levels of customer service during all customer interactions. Stock & Asset Management - Manage and control van stock effectively. - Order replacement parts and ensure appropriate stock replenishment. - Maintain accurate records of parts usage and inventory levels. Administration - Complete daily worksheets and service reports accurately. - Record mileage and vehicle information as required. - Ensure all work is documented in accordance with company procedures. Additional Requirements - Flexibility to travel occasionally for on-site support when required. - Willingness to participate in the on-call rota (currently 1 week in 5). - Ability to work outside normal business hours when necessary to support customer requirements. What We Offer - Full product and technical training. - Industry-recognised certifications delivered by SWARCO-approved trainers. - Company vehicle. - Opportunity to work within the fast-growing EV charging and smart mobility sector. - Ongoing career development and progression opportunities. - Supportive and collaborative team environment. Essential - Engineering background with verifiable references. - Proven experience in a service engineering or field engineering role. - Minimum of 2 years' experience in technical support, field service, or related engineering environments. - Strong fault-finding and diagnostic skills. - Experience using electrical testing equipment, including multimeters. - Ability to trace continuity and undertake electrical testing safely. - Practical hands-on engineering skills and confidence using tools and equipment. - Excellent communication and interpersonal skills. - Customer-focused approach with a commitment to delivering exceptional service. - Ability to work independently and as part of a team. - Full UK Driving Licence with no more than 3 penalty points. - Right to live and work in the UK. Desirable - Experience within the EV charging, clean energy, automotive, or smart mobility sectors. - Previous experience providing technical support to customers or service teams. - Experience participating in an on-call rota. - Knowledge of network-connected devices and remote diagnostics.