Network Administrator - 6 month FTC

As a Network Administrator, you will: - Provide day-to-day administration and support for EV charging network back-office systems. - Coordinate the commissioning and activation of new EV charging infrastructure. - Maintain accurate customer, site owner, and asset records across multiple systems. - Support invoicing, billing, and financial administration processes. - Produce operational, performance, and SLA reports to support contractual requirements. - Act as a key point of contact for customers, site owners, suppliers, and internal teams. - Support the wider Operations Team with administrative activities and continuous improvement initiatives. - Ensure all records, documentation, and reports are maintained accurately and compliantly. Key Responsibilities Network Administration - Administer and maintain EV charging network back-office systems. - Ensure customer, charger, and asset information remains accurate and up to date. - Manage network records, documentation, and audit trails in accordance with company procedures. - Support data integrity across all business and operational systems. Commissioning & Asset Management - Coordinate the commissioning and activation of new EV charge points. - Ensure assets are configured, tested, and available for customer use. - Maintain accurate asset and ownership records throughout the asset lifecycle. - Support onboarding activities for new network infrastructure. Customer & Stakeholder Support - Act as a primary contact for customer and stakeholder enquiries. - Provide professional and timely responses to customer requests. - Build and maintain strong relationships with customers, site owners, suppliers, contractors, and internal stakeholders. - Support customer account management and onboarding activities. Reporting & Analysis - Produce operational, performance, and Service Level Agreement (SLA) reports. - Analyse operational data and identify trends or areas for improvement. - Investigate discrepancies and support root cause analysis activities. - Deliver accurate reporting to support business and customer requirements. Financial Administration - Support invoicing, billing, reconciliation, and financial administration activities. - Ensure charging session data and customer records are accurately maintained. - Assist with purchase order and commercial administration processes where required. Continuous Improvement - Identify opportunities to improve processes, reporting, data quality, and operational efficiency. - Support business improvement initiatives across the Operations Team. - Contribute to process development and best practice implementation. What We Offer - Opportunity to join a growing and innovative EV charging business. - Career development and progression opportunities within SWARCO. - Ongoing training and professional development. - Supportive and collaborative working environment. - Opportunity to contribute to the growth of sustainable transport infrastructure across the UK. Essential - Experience working in an administrative, operational support, or customer service environment. - Strong Microsoft 365 skills, particularly Excel, Outlook, Word, and Teams. - Experience working with databases, back-office systems, or operational platforms. - Excellent organisational and time management skills. - Strong analytical skills with the ability to interpret and present data accurately. - Experience producing reports and analysing operational information. - Ability to prioritise workloads and manage multiple tasks effectively. - Excellent communication and interpersonal skills. - High attention to detail and commitment to data accuracy. - Ability to work independently and as part of a team. - Right to live and work in the UK. Desirable - Experience within the EV charging, energy, utilities, infrastructure, telecommunications, or transport sectors. - Knowledge of EV charging networks and Charge Point Management Systems (CPMS). - Experience supporting commissioning or administration of operational assets. - Understanding of invoicing, billing, and reconciliation processes. - Experience using CRM, ERP, asset management, or ticketing systems. - Knowledge of Service Level Agreements (SLAs) and contractual reporting. - Awareness of UK GDPR and data protection requirements. - Qualifications or training in business administration, customer service, project coordination,