Payroll & Reinsurance Team Manager

We’re recruiting for a Payroll & Reinsurance team manager to join us. We’re offering a competitive base salary. We’re looking for a Payroll and Reinsurance Service Manager to join our Institutional Retirement Client Services team. This is a people-focused leadership role in a growing area, helping make sure customers and clients are paid accurately and on time, while supporting strong service delivery, operational controls and good customer outcomes. You do not need to be a technical payroll specialist. What matters most is that you can lead people well, manage priorities, build strong relationships and bring structure to a busy operational environment. What you'll be doing: - Leading, coaching and supporting a team of Payroll Consultants and Reinsurance Operations Analysts - Managing one-to-ones, KPIs, training plans and team development activity - Prioritising workflow and resources so deadlines are met across the team - Overseeing customer data preparation, Buy-In payroll reconciliations and payroll alterations - Supporting contractual obligations with reinsurers and internal client services teams - Collaborating with SMEs and stakeholders to improve processes, systems and controls - Identifying operational risks and supporting practical mitigation plans - Helping the team deliver accurate, timely and customer-focused outcomes Who we're looking for: - Experience managing, leading or developing a team in a busy operational environment - Strong organisational skills and the ability to prioritise high volumes of work and deadlines - Good communication and stakeholder management skills - Confidence setting expectations, supporting performance and helping people develop - Problem-solving ability and strong attention to detail - Experience in financial services, pensions, payroll operations, reinsurance operations or client services would be helpful - Defined benefit pensions knowledge would be beneficial but is not essential - A payroll or finance-related qualification such as CIPP would be desirable, but equivalent experience is also welcomed Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: - The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes - Generous pension contribution - Life assurance - Healthcare Plan (permanent employees only) - At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday - Competitive family leave - Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) - There are many discounts we offer – both for our own products and at a range of high street stores and online - We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience