General Manager

The Role As General Manager, you'll be responsible for the overall performance and day-to-day operation of your club. You'll lead a team focused on delivering exceptional member experiences, commercial success and operational excellence while creating a culture built on accountability, development and continuous improvement. Lead & Develop High-Performing Teams - Recruit, develop and retain talented colleagues across all areas of the club - Create a culture of accountability, engagement and high performance - Deliver regular coaching, development and performance conversations - Support succession planning and career progression within your team - Lead by example through visibility, professionalism and energy Drive Commercial Performance - Own club performance across memberships, retention, secondary spend and profitability - Deliver sustainable membership growth through strong sales leadership - Monitor KPIs and identify opportunities to improve performance - Support the delivery of local marketing and member acquisition initiatives - Take ownership of revenue growth and commercial decision-making Deliver Outstanding Member Experiences - Create a welcoming, engaging and inclusive environment for every member - Ensure consistent delivery of Everlast Gyms' member experience standards - Build a culture that puts members at the centre of every decision - Drive member satisfaction, engagement and retention - Lead by example on the gym floor and within the club Operational Excellence - Oversee all daily, weekly and monthly operational processes - Ensure company standards are maintained across every area of the club - Drive exceptional presentation, cleanliness and safety standards - Ensure company initiatives, programmes and campaigns are delivered successfully - Maintain effective cost control and operational efficiency Compliance & Health & Safety - Take responsibility for Health & Safety and regulatory compliance - Ensure all company policies and procedures are followed - Oversee pool plant operations where applicable - Manage risk effectively while maintaining a safe environment for members and colleagues What We're Looking For Essential - Minimum one year's management experience within the fitness, leisure, hospitality or retail sectors - Proven experience leading and developing successful teams - Strong commercial awareness with a track record of achieving business targets - Excellent communication and leadership skills - Passion for delivering outstanding customer experiences - Ability to analyse performance data and drive improvements - Positive, resilient and solutions-focused mindset - Flexible to work evenings, weekends and Bank Holidays when required Desirable - Experience within a fitness or leisure environment - Level 2 Fitness Qualification - Understanding of membership sales, retention and club operations - Pool plant and Health & Safety experience