Sales Host

Main Duties and Responsibilities - Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity. - Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales. - Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up. - Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results. - Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered. - Consistently achieve and exceed individual and club KPIs - Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage. - Learn, utilise and master our membership software and other systems (training provided). - Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation. - Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation - Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor. - Knowledgeable about the products and services on offer. - Handle member queries and complaints professionally escalating to a manager where required. Need to be: - Outgoing and confident, with a positive mindset. - Competent with all administrative duties. - Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role. - Curious and eager to participate in learning and development opportunities, to progress both skills and career. - Willing and able to drop into operational key holder duties as and when the business requires. - Passionate about fitness, sales and customer service. - Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members. Availability at weekends and bank holidays is vital. - Target focussed – to support the club with sales and retention towards achieving success for the business.