IT Field Service Engineer

We are currently recruiting for an IT Field Service Engineer to join our team at Lextox, on a full time and permanent basis. As an IT Field Service Engineer, you will provide high-quality onsite IT support to users across multiple locations, ensuring desktops, laptops, laboratory equipment, and site-based technology operate effectively and securely. You will also contribute to IT projects, technology refresh programmes, and operational improvements that support the delivery of forensic services. Key responsibilities include: - Providing onsite IT support for desktops, laptops, peripherals, and specialist laboratory devices. - Diagnosing and resolving hardware, software, and connectivity issues in line with agreed service levels. - Installing, configuring, maintaining, and replacing IT equipment and software. - Supporting user onboarding, account administration, and access requests. - Assisting with IT deployments, technology refreshes, and site-based projects. - Performing basic network support activities, including patching and connectivity checks. - Maintaining accurate records within ticketing and asset management systems. - Supporting audits and ensuring compliance with security, data protection, and company policies. - Participating in the IT Infrastructure on-call rota to support critical incidents when required. Essential - Experience in an IT Field Service, Desktop Support, or similar end-user support role. - Strong knowledge of: - Windows desktops and laptops. - Common end-user applications and peripherals. - Hardware troubleshooting and break/fix support. - Excellent customer service and communication skills. - Ability to work independently across multiple locations. - Full UK driving licence and willingness to travel regularly throughout the UK. Desirable - Experience supporting laboratory, forensic, healthcare, or other regulated environments. - Knowledge of ITIL service management practices. - Experience using service desk, ticketing, or asset management systems. - Relevant IT certifications or technical training. Personal Attributes - Customer-focused with a strong service mindset. - Organised, reliable, and detail oriented. - Calm and effective under pressure. - Proactive with a willingness to learn and develop new technical skills. - A collaborative team player with a professional attitude.