Retail Customer Service - Weekends only

As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do - Deliver outstanding customer service. - Always urge safer gambling. - Take bets on different sports and events. - Process customer transactions including cash handling. - Help demonstrate our products and betting terminals to customers. - Handle customer complaints or concerns with empathy and problem-solving skills. - Work towards defined targets. - Maintain high shop standards. - Open or close the shop. Work patterns This position requires availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. You will work 2 days from 3. Your typical weekly rota will be 10 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. To be successful in this role: - You must be 18 years of age or over to work in one of our betting shops. - Previous work in a customer-facing setting. - Confidence working with customers in person. - Familiarity with cash handling and payment transactions.