Campaign Manager

This role is based in our 240 Blackfriars Road office The Campaign Manager is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day-to-day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection/receipt of online media deliverables, handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast-paced environment. Essential Job Functions: - Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns; - Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base; - Communicate with the Sales, Customer Success, Product Operations teams about campaign status, performance and execution; - Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email; - Provide order status and performance updates to Sales Reps; - Ensure proper revenue forecasting and recognition on a weekly basis; - Setting up auto-reporting and ownership of any manual client reporting deliveries; - Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing; - Securing any necessary proof of delivery and processing month end close tasks - Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must; - Excellent oral and written communication skills; - Strong organizational skills; - Extremely reliable - team player; - Professional phone skills; - Must have the ability to handle multiple deadlines, phone calls and projects; - Must be fast thinker and be able to make decisions quickly; - Computer Application literate; - B.A. or B.S. degree required; - Proven sales and client management abilities, preferably to the advertising and agency marketplace; and, - Accurate data entry skills, problem solving ability and the ability to work independently.