IT Infrastructure Field Support Engineer

Unfortunately, we are unable to offer visa sponsorship for this role. For this role the IT Field Service Engineer (Fixed Term Contract – 6 Months) is responsible for supporting the successful integration of seven UK locations into the Eurofins IT environment. Working as part of the IT Infrastructure team, the role will deliver on-site technical activities associated with the integration programme, including device deployments, hardware refreshes, site migrations, technology standardisation, asset validation, and user onboarding activities. This is a project-focused position created specifically to support the UK integration programme and is not responsible for the delivery of routine business-as-usual IT support activities, except where directly related to the successful execution of project objectives. Please note this is a 6 month fixed term contract, working 37.5 hours per week. Monday to Friday 09:00 till 17:30. Regular extensive travel between Eurofins UK sites will be required for this role. - Support the delivery of IT integration activities across seven UK locations in accordance with agreed project plans and timelines. - Execute site-based migration activities, including workstation deployments, user onboarding, system cutovers, and technology transitions. - Work closely with project managers, infrastructure teams, and business stakeholders to ensure successful implementation of integration milestones. - Provide on-site support during key project events, including migrations, go-live activities, and post-deployment stabilisation. - Deploy, configure, and replace end-user devices in line with Eurofins standards. - Install and configure approved software, peripherals, and standard operating environments. - Support the standardisation of local IT equipment, ensuring consistency with Eurofins policies, technology standards, and security requirements. - Assist in the migration of users to corporate platforms and services where required. - Perform site technology assessments, asset verification, and readiness activities to support integration planning. - Support the implementation of infrastructure changes, including workstation replacements, printer deployments, network-connected device migrations, and technology refresh activities. - Conduct basic connectivity testing and validation to ensure successful deployment of integrated solutions. - Assist with user acceptance, validation, and operational handover activities following implementation. - Maintain accurate records of IT assets throughout the integration programme. - Support asset discovery, inventory validation, device reconciliation, and lifecycle tracking activities. - Ensure all deployed equipment is correctly recorded in asset management systems and project documentation. - Assist with the secure collection, redeployment, or disposal of legacy equipment in accordance with company policies. - Update project records, deployment logs, asset registers, and implementation documentation. - Follow approved project methodologies, change processes, and standard operating procedures. - Contribute to the development of deployment guides, knowledge articles, and lessons learned documentation. - Provide status updates and progress reporting to project leads and stakeholders as required. - Build effective working relationships with local site teams, project stakeholders, and IT colleagues. - Communicate clearly and professionally regarding project activities, deployment schedules, and user readiness requirements. - Travel extensively between Eurofins locations across the UK to support project delivery activities. - Experience in an IT Field Service, Desktop Support, or similar end user support role. - Strong working knowledge of: - Windows desktops and laptops. - Common end user applications and peripherals. - Hardware break/fix and troubleshooting. - Good customer service and communication skills. - Ability to work independently across multiple sites. - Full UK driving licence (or ability to travel between sites). - Customer focused with a strong service mindset. - Organised, reliable, and detail oriented. - Calm and effective under pressure. - Willing to learn and develop technical skills. - Team oriented with a professional attitude. Desirable - Experience supporting laboratory, forensic, healthcare, or regulated environments. - Knowledge of ITIL based service management practices. - Experience with asset management and ticketing systems. - Relevant IT certifications or technical training.