Service Delivery Manager - EMEA, eero Customer Support

At eero, we pride ourselves on providing every customer an exceptional experience. Our mission is to make technology in homes and businesses just work — through fast, reliable, secure connectivity. Fixing Basic qualifications: - Bachelor's degree in a relevant field or equivalent work experience - Experience in technical support, or experience in managing and troublshooting network and experience working with customers with a passion for delivering exceptional service - Experience in a leadership role - Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner - Experience that includes strong analytical skills, attention to detail, and effective communication abilities - Experience in a fast-paced, high-tech company, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines - Experience working with data and leveraging analytics to make decisions - Strong business acumen with a track record of success, specifically related to contact centre operations and Key Performance Indicators - Ability to travel within the UK and internationally (up to 25%)