Sr. WW Applied AI Specialist SA, Amazon Connect
Amazon
LondonOn-sitefull timeSolutions ArchitectPosted 3mo agoEarly applicant likely
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This role sits within the Applied AI Solutions Architecture team, which is a part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and
Basic qualifications:
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- 7+ years of experience in solutions architecture, software engineering, or technical consulting in customer-facing roles
- Demonstrated experience with AI/ML concepts including large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and model evaluation
- Contact center domain expertise including understanding of IVR/IVA design, routing strategies, workforce management, quality management, and CX metrics
About Amazon
Amazon operates fulfillment centers and quick commerce operations that handle physical inventory, packaging, and delivery of items. It hires reliability engineers, operations supervisors, and automation specialists to maintain material handling equipment, manage warehouse operations, and oversee automated systems.
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