Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Amazon
LondonOn-siteEst. £58k - £95k (similar roles)full timeSolutions ArchitectPosted 3w agoEarly applicant likely
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The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to
Basic qualifications:
- Experience as technical specialist in design and architecture
- Experience in cloud based solution (AWS or equivalent), system, network and operating system
- 3+ years of experience in cloud architecture and implementation
- 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
- 2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
- 2+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)
About Amazon
Amazon operates fulfillment centers and quick commerce operations that handle physical inventory, packaging, and delivery of items. It hires reliability engineers, operations supervisors, and automation specialists to maintain material handling equipment, manage warehouse operations, and oversee automated systems.
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