Warranty Consultant

Acting as a focal point for warranty support activities within the UK market. The role provides pro-active customer support to the warranty functions in the UK at both market and Dealer level. Role Scope - Manage and process live claims for the market, business areas including CAR, Motorcycle and Power Product. - Working in an experienced Warranty team in an open plan office. - Front line claim support for our retailers/dealers. - Support ongoing improvements within warranty operations for policy change activities. - Business support for the UK warranty operations. - Day to day support of incoming warranty enquiries, by phone and email. - Liaise with retailer/dealer personnel at all levels. - Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs. - Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate. Experience - Experience working within a Warranty role. - Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage. - Customer experience would be judged a significant advantage. Knowledge - Understanding of Automotive Aftersales business operations. - Understanding of the warranty concept and process. Skills - Strong analytical and problem-solving skills. - Work to tight time schedules, producing and maintaining a high level of quality. - PC literate - Ability to generate reports using differing software packages. - High attention to detail and ability to work to set processes. - Outstanding communications skills. Attributes - Flexible approach to work and self-sufficient. - A genuine interest in working with people from a variety of organisations and cultures.