Warranty Assessor Apprentice

Working within an experienced team assessing automotive warranty claims for various automotive brands. In this role you will be working towards completing a Level 3 Business Administration Main purpose of the role - The automotive administrator apprentice is responsible for the assessment of prior approval claims submitted by the OEM dealer network and carrying out the supporting administration. - Support kit request from dealers - All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and always provide information and recommendations. Claims should be authorised, amended or rejected accordingly. - The Automotive Claims Assessor will provide remote support for the dealer network on correct claim submission and policy guidance Candidate Responsibilities - Working in a team of up to five assessors in an open plan office - Record data as required into a bespoke computer application (training provided) - Assess claims on OEM systems and liaise with and where required the dealer via telephone and e-mail - Ensure all data is aligned with all the correct processes, technical bulletins and campaigns - Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims - Administer the necessary documentation to support the claims - Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology - Complete all work to a minimum quality requirement assessed by MSXI and customer management Candidate Specification - The ideal candidate will want to develop their administration and customer service experience - Interest in motor vehicle - Educated to GCSE Mathematics and English C or equivalent grade 5 or above - Customer experience would be judged a significant advantage - Confident with the use of telephones, computers and web-based applications - Work to tight time schedule, producing and maintaining a high level of quality - Flexible to cover additional hours around holidays, sickness and peak trends - PC literacy is essential Competencies and Skills required - Team player but must have a pro-active approach and provide new ideas for continuous improvement. - Process orientated with attention to detail - Logical thought processes; inquisitive and capable of non-leading questioning - Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal skills - Can demonstrate a high degree of being able to work on own initiative and motivation - Enthusiastic, flexible and proactive personality - Personal qualities of integrity, credibility, and a commitment to and passion for the brand. - Strong business acumen, customer focus and automotive knowledge - Strong organizational and time management skills